The services provided by Datafile Software Solutions and our Partners help mitigate risk by providing comprehensive implementation and support services to ensure the impact to running your business is minimised.
This is split into the following phrases:
We work with you to identify the business requirements and provide a documented Proposal explaining which explains how our software maps to your business requirements and the associated benefits.
We demonstrate a customised version of Datafile and agree on the project scope. i.e. which areas of the system will be included in the project.
We provide a detailed costing for the projects broken down specifically to your requirements.
All of our team are come with expert product knowledge and a drive to ensure excellent customer service. We match our individual Consultant's and experience to your business type to ensure they implement your Datafile solution in line with your specific requirements, quickly and efficiently. Our aim is to always deliver on time and within budget.
We work with your key personnel throughout the implementation to ensure they understand how the software has been configured and it's impact on business processes..
Key to any software implementation is planning and monitoring. Our Project Management tools have been developed over the last 25 years and can be scaled to fit any size of implementation.
We create an agreed Project Plan which identifies key milestones and target dates and this is underpinned with systems for Issue Logging and Configuration Checklists which give visibility of the project status at any one time.
Where multiple consultants and multiple client personnel are involved in a project we agree a clear Communication Plan. This ensures only the relevant people are included in dialogue and decision making – resulting in time savings for all.
We and our Partners have a team of professionals who are committed to supporting Datafile both during and after the software has been implemented in your business. Support and on-going customer satisfaction is a number one priority and so we measure each support incident and it shows that 97% of support incidents are resolved on first call. We ensure Support Consultants are involved in the same internal training and knowledge sharing as our Implementation Consultants. This ensures that our whole team understands a client’s business and not just the consultants who implement the software.
Datafile GOLD is the annual software maintenance plan that provides the following: